Contact Us
Who reads your message
This form is for players and prospective players of Yoju who want to ask a question, flag a technical issue, or share feedback about how the casino operates — and it is read by people who work in English and French, the two languages the review team answers in. If you write in either of those, your message will land with someone who understands it directly.
Anyone under the legal gambling age in their own province falls outside this form’s purpose. That conversation belongs elsewhere.
What never belongs in this form
Do not send your password, your bank or card numbers, a copy of your ID, your passport scan, or any document that proves who you are. The team that reads this form has no reason to see those things, and no legitimate casino request ever requires them through a contact page.
If a message asks you to hand over that kind of detail, stop and treat it as a red flag. Keep financial and identity information out of any message you send here, no matter how official the request sounds.
When the form is the wrong place
If you are struggling with gambling, the contact form is not the right tool. The responsible-gambling resources listed on Yoju’s own site — including self-exclusion options and provincial support services — are where that conversation should start, and they are the people trained to help.
They can talk you through limits, cooling-off periods, and self-exclusion without any pressure, and they will not pass your details to the casino’s marketing team. That is a separate channel with a different purpose, and it is the one to use when money or habit feels out of control.
How the team handles your note
The people behind this review site read every message that arrives, and they reply in the language you wrote in. Turnaround is not instant — expect a reasonable wait, not a same-day promise — but a real human does get back to you.
Anything you send stays between you and the review team. They do not share your contact details with Yoju or with any third party, and they do not publish your question. If your message is about a complaint you have already raised with the casino, say so up front, because that context changes how they approach your case.